We're Here to Help

Got questions? We've got answers. Reach out anytime — real humans, real responses.

Get in Touch

Whether you're a maker with questions about selling, a buyer curious about porch pickup, or just want to say hello — we'd love to hear from you.

📧

Email Us

For general inquiries and support

[email protected]
🛠️

Maker Support

Help with your shop, orders, or payments

[email protected]
🤝

Partnerships

Interested in collaborating with us?

[email protected]
📍

Location

We're based in beautiful British Columbia, Canada

Remote-first team across the province

Send Us a Message

Frequently Asked Questions

Quick answers to common questions

We aim to respond to all inquiries within 24 hours on business days. Maker support issues are prioritized and often answered within a few hours.
Currently we offer email support only. This allows us to keep fees low while still providing thoughtful, detailed responses. We're a small team and want to make sure every response is helpful!
Email [email protected] with "URGENT" in the subject line and we'll prioritize your request. Include your order number and a brief description of the issue.
Absolutely! We love hearing from our makers. Send your ideas to [email protected]. Many of our best features came directly from maker feedback.