How Porch Pickup Works

Four Simple Steps

From checkout to pickup in just a few clicks

Choose Porch Pickup at Checkout

When you find something you love from a local maker, select "Porch Pickup" as your delivery method at checkout. You'll see the maker's general location (neighborhood, not exact address).

💡 Porch pickup is always free — no shipping costs, no handling fees!

Delivery Method

📍 Porch Pickup — FREE

Pick up in Kitsilano, Vancouver

📦 Ship to Me — $8.50

Arrives in 5-7 business days

Schedule Your Pickup Time

Choose from the maker's available pickup windows. Most makers offer evening and weekend times. You'll pick a date and time that works for you.

💡 Need to reschedule? No problem — just message the maker through the app.

Select Pickup Time

19 20 21 22 23 24 25

2-4pm 4-6pm 6-8pm

Pick Up Your Order

On pickup day, you'll receive the exact address and any special instructions (like "package will be on the front porch" or "ring doorbell"). Head over during your scheduled time.

💡 Exact addresses are only shared after purchase to protect maker privacy.

📱

Scan to confirm pickup

Confirm & Enjoy!

Scan the QR code on your package (or in the app) to confirm you've received your order. That's it! The maker gets notified and paid, and you get your handmade treasure.

💡 Don't forget to leave a review — it helps other buyers discover great local makers!

✓

Pickup Confirmed!

Thanks for supporting local makers 🎉

Why Choose Porch Pickup?

It's better for you, the maker, and the planet

💰

Always Free

No shipping costs, no handling fees. Keep that money in your pocket (or spend it on more handmade goodies).

⚡

Same-Day Available

Why wait 5-7 days? Many makers offer same-day or next-day pickup windows.

🌱

Eco-Friendly

No shipping boxes, no packing materials, no delivery truck emissions. Better for the planet.

🤝

Meet the Maker

Some makers love to chat! You might get the story behind your piece or tips for care.

📦

No Package Theft

No worries about porch pirates. You pick it up directly — no packages left unattended.

🏘️

Support Local

Your purchase supports a real person in your community, not a distant warehouse.

Common Questions

Everything you need to know about porch pickup

What if I can't make my scheduled pickup time?

No worries! Just message the maker through the app to reschedule. Most makers are flexible and happy to find a time that works for both of you. If you need to cancel entirely, contact the maker as soon as possible.

Is the maker's address shared with me?

Before purchase, you'll only see the general neighborhood (e.g., "Kitsilano, Vancouver"). The exact pickup address is shared only after you complete your order, protecting the maker's privacy.

Do I have to meet the maker in person?

Not necessarily! Many makers use contactless pickup — they'll leave your package on the porch, in a designated spot, or in a secure box. You'll get specific instructions with your order. Some makers do enjoy meeting customers, though!

What if something is wrong with my order?

If there's an issue with your order (wrong item, damage, etc.), contact the maker directly through the app first. Most issues can be resolved quickly. If you can't reach a resolution, our support team is here to help.

Can I still get items shipped if I prefer?

Absolutely! Many makers offer both porch pickup and shipping options. If a maker offers shipping, you'll see it as an option at checkout. Shipping fees vary by maker and are set by them.

What's the QR code for?

The QR code confirms that you've received your order. When you scan it (either on the package or in the app), it lets the maker know the handoff was successful and triggers their payment. It also protects both parties in case of disputes.